M Bajwa Lawyers Pty Ltd (ABN 22 695 271 071) trading as “M Bajwa Lawyers”, “we”, “us” or “our”, is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, disclose and protect your personal information when you engage our legal services, visit our website, or otherwise interact with us.

Contact Details Email:

• Email: admin@mbajwalawyers.com.au
• Phone: 0426 610 005
• Offices: Level 10, 440 Collins Street, Melbourne 3000

We Collect We may collect and hold personal information that is reasonably necessary for us to provide our legal services, operate our website, comply with legal obligations, and communicate with you effectively.

The types of personal information we may collect include:

Contact Information

• ● Full name
• ● Email address
• ● Telephone or mobile number
• ● Residential, business or postal address

Legal Matter Information

To provide legal advice and services, we may collect information relating to your legal matter, including:

• ● Details of your enquiry, matter or transaction
• ● Documents and records you provide to us, such as contracts, identification documents, property documents, court documents and correspondence
• ● Information about individuals or parties connected with your legal matter
• ● Any other information relevant to the legal services we provide to you

Financial Information

Where relevant to our services, particularly conveyancing and property matters, we may collect:

• ● Payment and billing information for our legal services
• ● Bank account and settlement details
• ● Transaction and financial information required to complete legal

conveyancing transactions Conveyancing settlements may also involve the use of PEXA.

Website and Technical Information

When you visit or interact with our website, we may automatically collect certain technical and usage information, including:

• ● IP address
• ● Browser type and device information
• ● Operating system
• ● Pages viewed and website activity
• ● Date and time of visits
• ● Referring website addresses
• ● Information collected through cookies and similar tracking technologies

This information helps us maintain website security, improve functionality, analyse website performance and enhance user experience.

Marketing and Communication Information

We may also collect information relating to our communications with you, including:

• ● Your preferences for receiving marketing or promotional communications
• ● Records of emails, phone calls, online enquiries and other communications with us
• ● Responses to surveys, feedback requests or promotional activities

We will only send marketing communications where permitted by law or where you have consented to receive them.

We collect personal information in the following ways:

Directly from you when:

• ● You contact us via phone, email, or contact forms on our website
• ● You upload documents through our website
• ● You engage us to provide legal services
• ● You attend meetings or consultations with us
• ● You make payments for our services

From our website through:

• ● Contact forms and inquiry forms
• ● Document upload forms
• ● Cookies and analytics tools (when implemented, such as Google Analytics)

From third parties when:

• ● Required for your legal matter (e.g., from courts, government agencies, real estate agents, banks)
• ● You have authorized us to obtain information on your behalf

We collect and use your personal information for the following purposes:

Primary Purposes:

• ● To provide legal services to you (conveyancing, family law, business law, IP law)
• ● To communicate with you about your legal matter
• ● To prepare legal documents and correspondence
• ● To represent you in legal proceedings or negotiations
• ● To process payments for our services
• ● To comply with our legal and regulatory obligations

Secondary Purposes:

• ● To respond to your inquiries and provide information about our services
• ● To improve our website and services
• ● To send you marketing communications (only with your consent)
• ● To maintain our client relationship management systems
• ● To conduct internal business operations

Website Analytics (Future Use):

• ● We may implement Google Analytics to understand how visitors use our website
• ● We may use Facebook Pixel and Google Ads remarketing to show relevant advertisements
• ● This helps us improve our website and provide better services

We may disclose your personal information to:

Legal and Regulatory Bodies:

• ● Courts, tribunals, and government agencies (when required by law or for your legal matter)
• ● Legal Services Commission (if required)
• ● Law enforcement agencies (when legally obligated)

Third-Party Service Providers:

• ● PEXA (Property Exchange Australia) for property settlements
• ● Email service providers (for communications)
• ● IT support and website hosting providers

Other Parties (with your consent or when necessary):

• ● Other solicitors or legal professionals involved in your matter
• ● Real estate agents, banks, or other parties to your transaction
• ● Accountants or financial advisors (when relevant to your matter)

Important: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We take reasonable steps to protect your personal information from:

• ● Misuse, interference, and loss
• ● Unauthorized access, modification, or disclosure

Document Security:

• ● Physical documents are stored securely in locked filing systems
• ● Electronic documents are password-protected and encrypted
• ● Access is restricted to authorized personnel only

We retain your personal information for as long as:

• ● Required to provide legal services to you
• ● Required by law (legal professional obligations require us to keep certain records for 7 years)
• ● Necessary for our legitimate business purposes

After this period, we will securely destroy or de-identify your personal information in accordance with our records retention policy and legal obligations.

You have the following rights regarding your personal information:

• ● Access – Request access to the personal information we hold about you.
• ● Correction – Request that we correct inaccurate, incomplete, or outdated information.
• ● Deletion – Request deletion of your personal information, subject to legal and regulatory retention obligations.
• ● Opt-Out – Unsubscribe from marketing communications at any time.
• ● Withdraw Consent – Withdraw your consent to certain uses or disclosures of your information where consent is the basis for processing.

To exercise any of these rights, please contact us:

• ● Email: admin@mbajwalawyers.com
• ● Phone: 04 26 610 005

We will respond to your request within 30 days. To protect your privacy and security, we may need to verify your identity before processing your request.

Please note that in some circumstances we may be unable to delete certain information where we are legally required to retain it, including client records, legal documents, or information required for compliance purposes.

Email Marketing:

• ● We may send you information about our services, legal updates, or promotions
• ● You can unsubscribe at any time by clicking the unsubscribe link in our emails
• ● We use email service providers that comply with Australian privacy laws

Our website may contain links to third-party websites, for which we are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information. We also use third-party services, including Google Analytics (where implemented), for website analytics, which are subject to their own privacy policies.

If you believe we have breached your privacy rights or the Australian Privacy Principles, you can make a complaint:
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you believe we have breached your privacy rights or mishandled your personal information, you may make a complaint using the process below.

Step 1: Contact Us

Please contact us first so we can investigate and attempt to resolve your complaint. Contact Details:

• ● Email: admin@mbajwalawyers.com
• ● Phone: 04 26 610 005

Please provide details of your complaint and any relevant supporting information. We will acknowledge your complaint and aim to respond within 30 days.

Step 2: Victorian Legal Services Board + Commissioner

If you are not satisfied with our response, you may contact the Victorian Legal Services Board + Commissioner for further assistance or to make a formal complaint.
Victorian Legal Services Board + Commissioner

• ● Email: complaints@vla.vic.gov.au
• ● Website: Victorian Legal Services Board + Commissioner

Step 3: Office of the Australian Information Commissioner (OAIC)

If the matter remains unresolved, you may lodge a complaint with the OAIC.
Office of the Australian Information Commissioner (OAIC)

• ● Phone: 1300 363 992
• ● Email: enquiries@oaic.gov.au
• ● Website: Office of the Australian Information Commissioner

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children.
If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to promptly delete that information.
If you believe a child has provided us with personal information, please contact us immediately.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information:

M Bajwa Lawyers Pty Ltd

• Email: admin@mbajwalawyers.com.au
• Phone: 0426 610 005
• Website: www.mbajwalawyers.com.au
• ABN: 22 695 271 071